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How to Gently Tell Off Anyone Asking You to Work For Free
I’m so popular! A few weeks ago, I got a call from a woman proudly representing a $6 billion company. She mentioned that twice. Let’s call her “Jaime Sommers.” They had a CEO conference and wanted me...
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Is It OK to Be a Jerk When You're Right?
First, let me say that jerks suck. You should never go out of your way to be a jerk, however, sometimes when you are in the right, and you’re dealing with a scammer, you may be perceived as a jerk....
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How to Choose a Communication Platform and Protocol
Everyone loves drama! We go to the theater. We watch Ministers beat each other bloody in “Fight Church,” the real-life documentary of churches that have a mixed-martial arts practice. And of course, we...
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The Latest Tips for Streamlining Your Email
Email has become the dominant form of communication, and we’re all overwhelmed by it. And as email has evolved, our tools and behaviors around email have changed. The tips that can best help us manage...
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3 Secret Ways Markdown Improves Productivity
These days, most of our writing life is now online. Because you listened to my previous episode on using Markdown, you obviously use Markdown so you can keep your writing flow while still creating...
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How to Tame Your Email Inbox with a Pencil and Paper
Are you an email slave? I know I was. I would sit down at my computer, open my inbox, and BAM! My next several hours would be spent taking care of all the incoming messages. I’d try to read and reply...
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Manage Your Priority Emails with This Simple Tagging Tip
Email! I just love email … no, I don’t. I hate email. Especially because there’s so darned much of it. Most of us are pretty fed up with it, but we can’t stop sending it. On the receiving end, we get a...
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9 Mistakes That Will Kill Your Online Sales Efforts
Today’s article is a holiday gift to myself and to everyone out there who does sales by email. For me, it’s a rant. If you’re an email sales person, then it will be painful for you, though ultimately...
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How to Boost Productivity with Your Keyboard
We love being productive! And we look for big, honkin’ ways to be more productive. Things like forming habits through triggers, or setting up a new email system. We like big changes that we think will...
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How to Write Emails From Your Readers' Point of View
Listener Generosa writes in: How can I teach people to write organized, professional, and to-the-point emails? I continually receive emails from students, colleagues, and family members that are...
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How to Keep Track of Irregular Events
Listener Stacy writes in: How do you track something going forward? For example, “next time I go for an oil change make sure to ask about discounts on a lifetime supply of paisley-colored motor oil.” I...
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How to Use Custom Domains and Catch-All Emails
Yes, it’s true! At long last, the surveillance state is here! The government is watching you. Marketers are watching you. Google is profiling your email, while Amazon uses your buying profile and...
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5 Ways Technology is Making Us Anxious
July 4, 1776: the United States declared independence from Britain.July 20, 1969: humans landed on the moon.November 9, 1989: the Berlin Wall came down.Will we look back on June 29, 2007, as one of...
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How to Improve Communication by Text (and Texting)
Text changes the way we communicate. The conventions are changing quickly, and they affect how people perceive you. Back in the Stone Age, people used to communicate with each other by making the air...
View Article7 Pro Tips for Managing Your Bursting Email Inbox
Email! I just love email! No, I don’t. Actually, my current definition of “rich” is having enough money that I can hire people to handle all my email and never have to touch a computer again. Been...
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